Terms and conditions
By visiting the website https://www.carlat.com/ and/or making purchases on it, please read and accept the following set of purchase terms on the website (hereinafter - the Terms):
General terms
1. Gemex trading SIA, Reg. No. 40103661189, Rīga, Aleksandra Čaka iela 81, LV-1011, Latvia (hereinafter - Carlat) sells goods located on the website https://www.carlat.com/ (hereinafter - e-store) and the Buyer buys and accepts the goods according to e - for the range of goods specified in the order made in the store (hereinafter - the order). Ownership rights to the product are transferred to the buyer on the day when both of the following conditions are fulfilled - the product has been received and payment for it has been made in full.
- If the goods purchase contract (order) is concluded in the e-shop, a distance contract is concluded between Carlat and the buyer. The rights and obligations arising from the distance contract apply to the buyer, who is recognized as a consumer in accordance with the laws and regulations (a natural person who purchases a product for a purpose that is not related to his economic or professional activity).
2. By registering in the e-store and agreeing to these Terms, the buyer confirms that he is a person of full legal capacity or has the consent of his parents or guardians (if the buyer is a minor between fourteen and eighteen years of age). If the buyer is a legal entity, a duly authorized person acts on its behalf. The buyer confirms that he will use the e-shop in compliance with the requirements of regulatory acts. In case of any violation of the Rules or regulatory acts, Carlat has the right to immediately withdraw from the product purchase agreement and/or deny the buyer the use of the e-store.
Price and payment procedure
3. In the e-store, all product prices are indicated together with the value added tax in the amount specified in the regulatory acts (21%). By confirming the order according to the order form, the buyer agrees to pay the price of the product as indicated at the time of placing the order.
4. If the product is offered at a special offer price (promotional price), then the said offer is valid during the period when it is possible to place an order at this price.
5. In addition to the price of the product, the buyer pays the delivery costs of the product, if a fee is applied for the specific type of delivery. By confirming the order, the buyer agrees to the amount and payment of delivery costs specified in it. The buyer is obliged to cover the delivery costs in full even if the order is not delivered (handed over) to the buyer due to his fault (including not being at the agreed place / time), as well as re-delivery costs, if the parties have agreed on this.
6. It is possible to pay the order and delivery costs in the following ways:
6.1. in cash or with a payment card at the Carlat office;
6.2. making prepayment by bank transfer to the current account specified in the invoice;
6.3. with a card or by authorizing in the internet bank;
6.4. in installments / leasing - by choosing one of the offered payment methods
7. Payments can be made in one payment or in accordance with the terms of installment purchase by concluding a relevant agreement.
8. The terms of payment for the order depend on whether the buyer is a natural person or a legal entity.
9. The payment of the order is confirmed by a document confirming the payment (payment order, cashier's check, strict accounting receipt). If the buyer makes payment by bank transfer, then the day when the payment is received in Carlat's current account is considered the day of payment.
Product ordering and delivery
10. To place an order, the buyer, who has agreed to these Terms, fills out the order form on the e-store's website and accepts it by pressing the button with the relevant indication. Order confirmation includes the buyer's obligation to make payment. After receiving the buyer's order, Carlat sends a confirmation of the entry into force and execution of the order. The order is valid until it is executed or until one of the parties withdraws from it in the cases provided for in these Terms.
11. The delivery of the order is carried out in the way chosen by the buyer, after payment of the order and delivery expenses (if any). Carlat informs the buyer about the order's readiness for delivery within 2 working days after receiving the payment, by sending a message to the e-mail address or phone number specified in the order, or by calling if necessary.
12. Order execution is possible in the following ways:
12.1. Through a courier authorized by Carlat at a mutually agreed time to the address specified by the buyer in the Republic of Latvia, within 1-2 working days from Carlat's notification of the order's readiness for delivery;
12.2. When delivering to a parcel locker/parcel locker or goods delivery point, within 1-3 working days after receiving Carlat's notification of the order's readiness for delivery;
13. The buyer is obliged to be reachable at the phone number and/or e-mail indicated in the order in order to agree with the order supplier (courier) on delivery details (term, place) and other issues for order fulfillment.
14. The order is considered fulfilled if the goods are handed over to the buyer at the time and place agreed with him, verifying the identity of the person in accordance with a personal identification document (passport, ID card), and for the delivery of the goods, a mutually signed act of acceptance - handover. If the goods are delivered by courier, Carlat has authorized the courier to sign the deed of acceptance and handover of the goods on behalf of Carlat.
15. If the product is delivered using a parcel locker/parcel locker, the order is considered fulfilled when the buyer has removed the product from the parcel locker/parcel locker using the received delivery notice in the form of a text message and/or e-mail with the door opening code of the parcel locker/parcel locker .
16. If the buyer has ordered several items in one order, which are delivered separately, or if the item is delivered to the buyer consisting of several batches or parts, the order is considered fulfilled on the day when the buyer has received the last item according to the chosen delivery method.
17. If the parties do not agree otherwise, Carlat has the right to unilaterally withdraw from the execution of the order in the following cases:
18.1. the buyer has not received the product within the term provided for in these Terms or the delivery has not been made due to the buyer's fault or circumstances dependent on the buyer;
18.2. It was not possible to agree with the buyer on the time and place of delivery of the goods within the term provided for in the regulations;
18.3. the buyer does not arrive at the agreed delivery time and/or place,
18.4. it is not possible to identify the buyer.
19. The product is delivered in the manufacturer's packaging. If the Product is received at the Carlat office, it is inspected in the presence of both parties for any detectable defects in the Product or its packaging.
Product use and quality
20. Before starting to use the product, the buyer is obliged to carefully read the instructions for use of the product and to use the product only in accordance with the manufacturer's instructions, in accordance with the characteristics of the product and the intended purposes of use. If the Order is received at the Carlat office, the product is prepared for operation and checked at the buyer's request. Together with the product, Carlat hands over to the buyer all technical and quality documentation of the product at Carlat's disposal.
21. Carlat guarantees the compliance of the goods for sale with the manufacturer's guarantees and standards. The visual representation of the product in the e-store is only informative and may vary in nature.
22. The product warranty period is determined by the manufacturer. The warranty period does not affect the rights stipulated in the regulatory acts.
23. The buyer has the right to file a claim for a defect in the purchased item by contacting Carlat. After receiving the application, the product is sent for diagnostics to the manufacturer's certified service center. Carlat makes a decision on the submitted claim after receiving the conclusion of the manufacturer's certified service center.
24. Claim applications regarding the product's compliance with the terms of the contract are processed by Carlat in accordance with the procedures specified in the Law on the Protection of Consumer Rights. If the buyer is not recognized as a consumer, the customer's application for non-conformity of the product is considered in accordance with the concluded contract and the answer is given to the buyer within 30 (thirty) days.
25. Carlat's obligations do not apply to defects caused by improper use, transportation and/or storage of the product, as well as to normal wear and tear of the product during its operation.
26. During the warranty period and after it, in accordance with the guarantees provided by the product manufacturers and these Terms, the product is serviced at the service centers authorized by the product manufacturer, which are indicated in the accompanying documentation of the product. Product warranty and post-warranty service terms can be found at https://www.carlat.com/ in the "Warranty" section.
Obligations of the parties and other provisions
27. The buyer can submit an objection to the product purchase transaction electronically by sending an email to info@carlat.com. Carlatt shall respond to the buyer's objection by e-mail within 30 (days) at the latest. Disputes regarding the fulfillment of obligations are resolved through negotiations. Objection can also be submitted for dispute resolution on the online platform here.
28. The buyer, who is considered a consumer (natural person) according to the laws and regulations, has the right to exercise the right of withdrawal within 14 days from the delivery of the goods, according to the laws and regulations. The moment of delivery of the product corresponds to the moment of order fulfillment specified in the Regulations, and it depends on the chosen method of receiving the product. The right of withdrawal cannot be used for purchases that are not concluded by distance.
29. In case of exercising the right of refusal, the buyer is obliged to return the product purchased in the e-store to Carlat, covering the costs associated with returning the product. The procedure for exercising the right of withdrawal and the right of withdrawal form can be found here.
30. In compliance with the Cabinet of Ministers Regulation of May 20, 2014 No. 255 "Regulations on the distance contract" 22.5. due to reasons of hygiene and health, the 14-day right of withdrawal does not apply to hygiene products if the packaging of the product has been opened.
31. If Carlat finds that the Buyer has used the 14-day right of withdrawal stipulated in the regulatory acts three times during the purchase of the Goods, Carlat reserves the right to refuse the Buyer to place a new order using distance communication means.
32. The discount code given to the buyer is intended for a one-time purchase in the Carlat e-store, and in case the purchased product is returned to the Seller for any reason, a new discount code is not assigned.
33. The Buyer is informed that, using the services of the e-shop, the processing of the data of the Buyer's physical persons is carried out. The processing of the buyer's personal data is carried out for the purpose of concluding and executing the order (agreement): to check the buyer's solvency, to ensure the delivery of the goods, to process payments.
34. The Buyer's data is also processed to ensure Carlat's legitimate interests, including creating a buyer database, creating statistics, informing Buyers about E-store news, improving goods and services, ensuring customer care communication, credit risk management, etc.
35. Information about the Buyer's creditworthiness is obtained from databases of out-of-court debt recovery services only with the Buyer's consent.
36. The Buyer is informed that Carlat has the right to transfer to third parties the debt arising from the purchase, the right of collection and the Buyer's data, which are necessary for collection.,
37. The controller of the data processing carried out by the online store is the limited liability company "Gemex trading", Reg. No. 40103661189, Rīga, Aleksandra Čaka iela 81, LV-1011, Latvia. Information on the processing of personal data by Carlat can be obtained by writing to Carlat to info@carlat.com, as well as in Carlat's Privacy Policy, which can be found in the Privacy Policy.
38. For communication with the buyer, Carlat uses the e-mail address and/or phone number specified by the buyer when registering in the E-shop. All notices delivered to the buyer to the e-mail address and telephone number specified in the order shall be deemed received.
49. By visiting the E-store, registering and/or placing orders in it, the buyer agrees to these Terms, including those to which references are published here in the form of links. Any new services and functionalities of the Internet store are subject to these Terms. Carlat has the right to amend these Terms at any time by publishing on this website, and the buyer is obliged to review the Terms before using the Internet store, registering and/or placing an order. Using the online store, registering and/or placing an order after the publication of any changes to the Terms serves as the buyer's acceptance of these changes.
40. Carlat.com Contact Information: Tel. No. +371 23077837 email address – info@carlat.com
