.carlat-returns {
--bg:#f5f6f8;
--card:#fff;
--text:#20242a;
--muted:#606873;
--border:#e2e5e9;
--accent:#b58a4a;
--accent-soft:#f6efe4;
--dark:#111418;
--success:#2e6b4f;
max-width:1120px;
margin:0 auto;
padding:48px 20px 72px;
color:var(--text);
font-family:inherit;
line-height:1.7;
}
.carlat-returns *{box-sizing:border-box}
.carlat-returns a{color:inherit;text-underline-offset:3px}
.carlat-returns__hero{
position:relative;
overflow:hidden;
padding:clamp(38px,6vw,74px);
margin-bottom:28px;
border-radius:24px;
background:linear-gradient(135deg,#111418,#242a32);
color:#fff;
box-shadow:0 24px 60px rgba(17,20,24,.16);
}
.carlat-returns__hero:after{
content:"";
position:absolute;
width:320px;height:320px;
top:-120px;right:-80px;
border-radius:50%;
background:rgba(181,138,74,.15);
}
.carlat-returns__eyebrow{
position:relative;z-index:1;
display:flex;align-items:center;gap:10px;
margin:0 0 18px;
color:#e7c998;
font-size:12px;font-weight:700;
letter-spacing:.16em;text-transform:uppercase;
}
.carlat-returns__eyebrow:before{
content:"";width:34px;height:1px;background:currentColor;
}
.carlat-returns__title{
position:relative;z-index:1;
max-width:820px;
margin:0 0 18px;
color:#fff;
font-size:clamp(36px,5vw,60px);
line-height:1.06;
letter-spacing:-.04em;
}
.carlat-returns__intro{
position:relative;z-index:1;
max-width:800px;margin:0;
color:rgba(255,255,255,.78);
font-size:clamp(16px,2vw,19px);
}
.carlat-returns__chips{
position:relative;z-index:1;
display:flex;flex-wrap:wrap;gap:10px;
padding:0;margin:28px 0 0;list-style:none;
}
.carlat-returns__chips li{
padding:9px 13px;
border:1px solid rgba(231,201,152,.25);
border-radius:999px;
background:rgba(231,201,152,.08);
color:#f1d9af;
font-size:13px;font-weight:600;
}
.carlat-returns__layout{display:grid;gap:28px}
.carlat-returns__card{
padding:clamp(28px,4vw,44px);
border:1px solid var(--border);
border-radius:22px;
background:var(--card);
box-shadow:0 14px 40px rgba(24,29,35,.06);
}
.carlat-returns__title2{
margin:0 0 12px;
color:var(--dark);
font-size:clamp(24px,3vw,34px);
line-height:1.2;
letter-spacing:-.025em;
}
.carlat-returns__lead{
max-width:830px;
margin:0 0 28px;
color:var(--muted);
}
.carlat-returns__steps,
.carlat-returns__grid,
.carlat-returns__timeline{
display:grid;
grid-template-columns:repeat(3,minmax(0,1fr));
gap:16px;
padding:0;margin:0;list-style:none;
}
.carlat-returns__step,
.carlat-returns__item,
.carlat-returns__stage{
padding:24px;
border:1px solid var(--border);
border-radius:18px;
background:#fbfbfc;
}
.carlat-returns__step small,
.carlat-returns__stage small{
display:block;
margin-bottom:12px;
color:#86632e;
font-weight:800;
letter-spacing:.12em;
text-transform:uppercase;
}
.carlat-returns__step strong,
.carlat-returns__item strong,
.carlat-returns__stage strong{
display:block;
margin-bottom:6px;
color:var(--dark);
}
.carlat-returns__step p,
.carlat-returns__item p,
.carlat-returns__stage p{
margin:0;
color:var(--muted);
font-size:14px;
}
.carlat-returns__grid{grid-template-columns:repeat(2,minmax(0,1fr))}
.carlat-returns__item{
position:relative;
padding-left:64px;
background:#fff;
}
.carlat-returns__item:before{
content:"✓";
position:absolute;left:22px;top:22px;
display:grid;place-items:center;
width:26px;height:26px;border-radius:50%;
background:#edf6f1;color:var(--success);
font-weight:900;
}
.carlat-returns__notice{
display:flex;gap:16px;align-items:flex-start;
padding:22px;margin-top:24px;
border-left:4px solid var(--accent);
border-radius:13px;
background:var(--accent-soft);
}
.carlat-returns__notice b{
display:grid;place-items:center;
flex:0 0 auto;
width:36px;height:36px;border-radius:50%;
background:#fff;color:#86632e;
}
.carlat-returns__notice p{margin:0;color:#67563f;font-size:14px}
.carlat-returns__notice strong{display:block;color:#4f3c22}
.carlat-returns__address{
margin-top:24px;
padding:22px;
border:1px solid #ead7b9;
border-radius:16px;
background:var(--accent-soft);
}
.carlat-returns__address code{
display:inline-block;
margin-top:8px;
padding:8px 11px;
border-radius:8px;
background:rgba(255,255,255,.75);
color:#6e321f;
font-family:inherit;
font-weight:700;
}
.carlat-returns__eu{
padding:clamp(30px,5vw,50px);
border-radius:22px;
background:linear-gradient(135deg,#17213a,#111827);
color:#fff;
box-shadow:0 18px 50px rgba(17,24,39,.16);
}
.carlat-returns__eu h2{margin:0 0 14px;color:#fff;font-size:clamp(26px,4vw,40px)}
.carlat-returns__eu p{color:rgba(255,255,255,.76)}
.carlat-returns__contact{
padding:clamp(30px,5vw,52px);
border:1px solid var(--border);
border-radius:22px;
background:linear-gradient(135deg,#fff,#faf8f4);
text-align:center;
}
.carlat-returns__contact a{
display:inline-flex;
padding:12px 22px;
border-radius:999px;
background:var(--dark);
color:#fff;
font-weight:700;
text-decoration:none;
}
.carlat-returns__updated{
margin-top:22px;
color:var(--muted);
font-size:12px;
text-align:center;
}
@media(max-width:840px){
.carlat-returns{padding:24px 14px 50px}
.carlat-returns__steps,
.carlat-returns__grid,
.carlat-returns__timeline{grid-template-columns:1fr}
.carlat-returns__hero,
.carlat-returns__card,
.carlat-returns__eu,
.carlat-returns__contact{border-radius:18px}
}
Customer Care
Return and Refund Policy
We want every Carlat.com purchase to be clear and dependable. This policy explains how to request a return, report damaged or incorrect goods, arrange an exchange, and receive an approved refund.
- 14-day return request period
- Proof of purchase required
- Prior return authorization required
- Refund to original payment method
How to request a return
You may request a return within 14 days after receiving your order. Please contact us before sending any goods back.
-
Step 01 Contact our team
Email info@carlat.com and include your order number and the item you wish to return.
-
Step 02 Wait for instructions
We will confirm eligibility and provide the return address, packaging instructions, and shipping information.
-
Step 03 Send the goods
Pack the item securely and return it according to the instructions provided by our support team.
Return address
Do not send goods before your return has been registered and approved.
[INSERT RETURN ADDRESS]
!
Returns sent without prior notification Items returned without first contacting Carlat.com may be delayed, refused, or returned to the sender where permitted by law.
Return eligibility
Unless mandatory consumer law provides otherwise, returned goods should be handled carefully and sent back in a condition that allows us to inspect them.
-
Original condition
The item should be returned in substantially the same condition in which it was received.
-
Unused where reasonably possible
The product should not show unnecessary use, installation, wear, contamination, or damage.
-
Accessories included
Manuals, components, mounting parts, cables, and accessories should be returned with the product.
-
Original packaging
Please use the original packaging where available, especially for fragile or technical products.
-
Proof of purchase
A receipt, invoice, order confirmation, or another valid proof of purchase is required.
-
Secure packaging
The goods must be packaged sufficiently to prevent avoidable transport damage.
Damaged, defective, or incorrect goods
Inspect your order after delivery and contact us promptly if an item is damaged, defective, incomplete, or different from the item ordered.
-
Order information
Provide your order number and a clear description of the problem.
-
Supporting evidence
Include photographs or video of the product, packaging, labels, and visible transport damage.
-
Assessment
We may request further information or arrange a technical inspection.
-
Resolution
Possible solutions include repair, replacement, missing parts, price reduction, or refund where legally applicable.
Exceptions and non-returnable goods
The statutory right of withdrawal may not apply to certain categories of goods where an exception is permitted by applicable law.
-
Custom-made goods
Products made to customer specifications or clearly personalized.
-
Special-order products
Individually sourced, modified, assembled, painted, cut, or configured goods where legally applicable.
-
Hygiene-related goods
Sealed products unsuitable for return for health or hygiene reasons after the seal is broken.
-
Other legal exceptions
Perishable goods, inseparably mixed goods, or other categories recognized by applicable law.
i
Sale items A reduced price or promotional discount does not automatically remove statutory consumer rights.
Exchanges
The fastest way to obtain a different product, model, size, or configuration is normally to return the original item and place a new order after the return has been approved.
European Union 14-day right of withdrawal
Where EU consumer protection rules apply, a consumer purchasing goods through a distance contract generally has the right to withdraw from the contract within 14 days without giving a reason.
To exercise this right, send a clear withdrawal statement to info@carlat.com before the withdrawal period expires.
Unless Carlat.com agrees to cover the cost, or applicable law requires otherwise, the consumer may be responsible for the direct cost of returning the goods.
Refund processing
Once the returned goods have been received, we will inspect them and notify you whether the refund has been approved, adjusted, or requires further information.
-
Stage 01Return received
The parcel is registered and matched with the relevant order.
-
Stage 02Goods inspected
We inspect the product, accessories, documentation, packaging, and reported issue.
-
Stage 03Refund issued
An approved refund is sent to the original payment method unless otherwise agreed or legally required.
€
Refund timing Approved refunds are normally initiated within 10 business days after inspection. Payment providers may require additional processing time.
i
Delayed refund If more than 15 business days have passed since approval, contact info@carlat.com.
Questions about a return or refund?
Contact our support team before returning any goods. Include your order number and a clear description of your request.
Contact info@carlat.com
Policy owner: Gemex Trading SIA · Last updated: 22.07.2026
