Frequently asked questions
WHAT IS THE EXACT DELIVERY DATE?
The exact delivery date is emailed to the customer after the order has been processed, together with the invoice for payment (only general / provisional delivery dates are indicated next to the item).
CAN I BUY THE PRODUCT IMMEDIATELY?
Many items are available immediately, but many items need to be prepared by our employees - for your and our convenience, place an order - a company employee will contact you
HOW LONG IS THE WARRANTY ON THE GOODS PURCHASED?
- For natural persons - 2 years after the manufacturer and seller have complied with LR and EU legislation;
- For legal entities - 1 year after the manufacturer and seller have complied with LR and EU legislation;
- *If the manufacturer's warranty exceeds the time limits stated above, the manufacturer should be contacted exclusively for warranty claims (see Warranty for details).
In the event of any non-conformity, damage or defect, the Seller must be informed immediately and the goods must be returned to the Seller's dispatch point within 2 working days of receipt of the goods at the latest. (For legal persons).
Can't reach us - email us!
Sometimes there is a heavy workload and all staff are fully occupied serving customers in person or on the phone, so it is physically impossible to answer all phone calls during these periods - we recommend emailing in this case!
